Crisis & Risk Management

·   Administrative and executive leaders

·   Department and division managers

·   Risk management and compliance officers

·   Quality and business continuity officers

·   Public relations and crisis management staff

·   Employees in the public and private sectors

📅 Day 1: Introduction to Crisis and Risk Management

🔹Module 1: The Concept and Types of Crises

Defining a crisis and its basic characteristics, and the types of crises that organizations may face, such as financial, operational, media, and natural crises.

🔹Module 2: Stages of Crisis Development

The life cycle of a crisis, from its initial stages to escalation, then decline, and the post-crisis period.

🔹Module 3: The Concept of Risk Management

Defining risk management and its importance in protecting organizations from potential losses and supporting business continuity.

🔹Module 4: The Difference Between Risk Management and Crisis Management

The difference between proactive risk management and reactive crisis management.

📅 Day 2: Risk Identification and Analysis

🔹Module 5: Identifying Sources of Risk

Identifying internal and external sources of risk that may affect the organization.

🔹Module 6: Qualitative and Quantitative Risk Analysis Tools

The tools and methods used in scientifically and practically analyzing and evaluating risks.

🔹Module 7: Risk Assessment Matrix (Probability x Impact)

Measuring the level of risk based on its probability of occurrence and its impact on the organization.

🔹Module 8: Risk Prioritization

Classifying risks and prioritizing their handling according to their severity.

📅 Day Three: Crisis Management Planning

🔹Module 9: The Crisis Management Cycle (Before – During – After)

The stages of dealing with a crisis, from preparation to response and then recovery.

🔹Module 10: Developing a Crisis Management Plan

Building a comprehensive plan to deal with potential crises within the organization.

🔹Module 11: Forming the Crisis Management Team and Defining Roles

Identifying work teams and distributing responsibilities during crises.

🔹Module 12: Preparing Potential Crisis Scenarios

Anticipating potential crises and developing scenarios to deal with them in advance.

📅 Day Four: Communication and Decision-Making During Crises

🔹Module 13: Effective Communication During Crises

Internal and external communication during crises to ensure the proper flow of information.

🔹 Module 14: Media and Public Opinion Management

Dealing with the media and protecting the organization’s reputation during crises.

🔹Module 15: Decision-Making Under Pressure

Skills for making quick and accurate decisions in critical situations.

🔹Module 16: Stakeholder Management During Crises

Managing relationships with relevant parties during a crisis.

📅 Day Five: Recovery and Business Continuity

🔹Module 17: The Concept of Business Continuity (BCP)

Ensuring the continuity of vital operations and preventing business interruption.

🔹Module 18: Post-Crisis Recovery Plans

Resuming activities in an orderly manner after the crisis ends.

🔹Module 19: Post-Crisis Performance Evaluation

Analyzing the post-crisis situation and drawing lessons learned.

🔹Module 20: Continuous Improvement and Lessons Learned Management

Developing procedures and systems based on past experiences.

·   Comprehensive understanding of crisis and risk management methodologies

·   Professional risk identification and analysis

·   Development of effective crisis response plans

·   Making sound decisions under pressure

·   Managing corporate communication during crises

·   Implementing business continuity and recovery strategies

·   Enhancing the organization’s preparedness for future risks