Total Quality Management (TQM)

·    Administrative and executive leaders

·    Department and division managers

·    Quality and institutional excellence officers

·    Continuous development and improvement officers

·    Operations and production staff

·    Public and private sector employees

📅 Day 1: Concepts and Foundations of Total Quality Management

🔹Module 1: The Concept and Evolution of Total Quality Management

The concept of Total Quality Management, its historical development, and its importance in improving organizational performance.

🔹Module 2: Principles of Total Quality Management

The fundamental principles of quality, such as customer focus, continuous improvement, and teamwork.

🔹Module 3: The Importance of Quality in Organizations

The role of quality in raising operational efficiency, achieving customer satisfaction, and enhancing competitiveness.

🔹Module 4: Organizational Culture Supporting Quality

Building an organizational culture that supports the application of quality and promotes commitment to it.

📅 Day 2: Quality Tools and Techniques

🔹Module 5: Essential Quality Tools

Tools used in analyzing problems and improving processes, such as cause-and-effect diagrams and checklists.

🔹Module 6: Continuous Improvement Tools

Improvement techniques such as Kaizen and incremental improvement in the work environment.

🔹Module 7: Process Analysis and Improvement

Studying current processes, identifying weaknesses, and working to develop them.

🔹Module 8: Performance Measurement and Quality Indicators

Using performance indicators to measure quality levels and achieve objectives.

📅 Day Three: Implementing Quality Systems

🔹Module 9: International Quality Specifications and Standards

Understanding international quality systems such as ISO and their importance in standardizing criteria.

🔹Module 10: Designing a Quality Management System

Building an integrated quality management system within the organization.

🔹Module 11: Documenting Procedures and Policies

Preparing and documenting processes and procedures to ensure continuous quality.

🔹Module 12: Internal Quality Auditing

Reviewing internal systems to ensure compliance with quality standards.

📅 Day Four: Improvement and Change Management

🔹Module 13: Continuous Improvement

Continuously developing processes to achieve higher levels of quality.

🔹Module 14: Managing Change in a Quality Environment

Addressing organizational change to ensure successful quality implementation.

🔹Module 15: Problem Solving and Decision Making

Using systematic methods to analyze problems and make effective decisions.

🔹Module 16: Employee Engagement in Quality

Enhancing employee participation in implementing quality principles and achieving improvement.

📅 Day Five: Organizational Excellence and Quality Sustainability

🔹Module 17: Organizational Excellence Models

Understanding excellence models such as EFQM and their role in organizational development.

🔹Module 18: Customer Satisfaction and its Measurement

Methods for measuring customer satisfaction and improving their experience.

🔹Module 19: Quality Sustainability

Ensuring the continuity of quality implementation and achieving long-term results.

🔹Module 20: Innovation in Quality Improvement

Using innovation to develop processes and achieve organizational excellence.

By the end of the course, participants will be able to:

·        Understanding and applying Total Quality Management (TQM) concepts

·        Using quality improvement tools and techniques

·        Designing and implementing quality management systems

·        Analyzing processes and improving organizational performance

·        Applying continuous improvement and change management

·        Measuring customer satisfaction and enhancing their experience

·        Achieving organizational excellence and quality sustainability