Course Overview
Effective administrative communication is a key factor in organizational success, contributing to a better work environment, enhanced teamwork, and reduced errors and misunderstandings.
This course aims to develop participants’ oral and written communication skills, enabling them to deliver messages clearly and professionally, build positive working relationships, and handle various administrative situations with high efficiency
Target Audiences
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· Employees in the public and private sectors · Managers and supervisors · Customer service staff · Human resources officers · Entrepreneurs and business owners · Anyone seeking to develop their managerial communication skills |
Course Duration
- Total Hours: 25 training hours
- Number of Days: 5 days
- Hours per Day: 5 hours daily
Course Outline
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📅 Day 1: Fundamentals of Administrative Communication 🔹 Module 1: The Concept and Importance of Administrative Communication Understanding the concept of administrative communication and its role in improving organizational performance, along with reviewing the elements of the communication process and their importance in the work environment. 🔹 Module 2: Types and Methods of Communication Understanding the types of communication (oral, written, and nonverbal) and the best methods for using each type according to the administrative situation. 🔹 Module 3: Barriers to Effective Communication Identifying the most prominent obstacles that affect the quality of communication and how to overcome them to achieve clearer communication. 📅 Day 2: Interpersonal Communication Skills 🔹 Module 4: Effective Listening Skills Learning how to listen attentively and understand messages accurately, which enhances the quality of communication and reduces misunderstandings. 🔹 Module 5: Body Language and Nonverbal Communication Understanding the role of body language in conveying messages and how to use it to enhance influence and persuasion. 🔹 Module 6: Building Professional Relationships Acquiring skills to build positive working relationships based on respect, trust, and cooperation. 📅 Day Three: Written and Formal Communication 🔹 Module 7: Administrative Writing Skills Learn the fundamentals of writing letters, reports, and administrative memos in a professional and clear style. 🔹 Module 8: Drafting Formal Emails Master the art of writing formal and professional emails that reflect a positive image of the organization. 🔹 Module 9: Preparing Administrative Reports Learn how to prepare administrative reports in an organized manner that facilitates decision-making. 📅 Day Four: Communication in the Workplace 🔹 Module 10: Presentation Skills Develop your presentation skills to deliver engaging and persuasive presentations using professional techniques. 🔹 Module 11: Effective Meeting Management Learn how to plan and manage meetings to achieve optimal results in minimal time. 🔹 Module 12: Communication in Teams Enhance communication skills within work teams to improve collaboration and achieve shared goals. 📅 Day 5: Advanced Communication and Practical Application 🔹 Module 13: Persuasion and Influence Skills Acquire persuasion and influence skills using effective communication techniques. 🔹 Module 14: Conflict Management and Difficult Communication Handle challenging situations and conflicts professionally while preserving relationships. 🔹 Module 15: Practical Applications and Interactive Exercises Complete practical exercises that simulate a work environment to apply acquired skills and reinforce understanding. |
Course Outcomes
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By the end of the course, participants will be able to: · Communicate effectively in the workplace · Use listening and speaking skills professionally · Write high-quality correspondence and administrative reports · Deliver impactful presentations and meetings · Build positive working relationships · Handle conflicts and difficult situations intelligently · • Influence and persuade in various administrative situations |