Course Overview
Business etiquette skills are essential for reflecting the professionalism of individuals and organizations, and contribute to building successful working relationships based on respect and trust.
This course aims to develop participants’ skills in professional conduct, tactful communication, and adherence to high-quality work behavior, thereby enhancing their professional image and increasing their chances of success in the workplace
Target Audiences
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· All employees at all job levels · Customer service and reception staff · Department managers and supervisors · Public relations staff · Entrepreneurs and business owners · Anyone wishing to develop their professional skills |
Course Duration
- Total Hours: 25 training hours
- Number of Days: 5 days
- Hours per Day: 5 hours daily
Course Outline
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🗓️ Day 1: Fundamentals of Work Etiquette 🔹Module (1): The Concept and Importance of Work Etiquette This Module covers the concept of work etiquette and its role in enhancing professional image and building relationships. 🔹Module (2): Professional Behavior in the Workplace This focuses on positive behaviors and professional discipline within the organization. 🔹Module (3): First Impression This explains the importance of first impressions and how to create a positive image for others. 🔹Module (4): Appearance and Professional Etiquette This covers the rules of general appearance and polite communication in the workplace. 🗓️ Day 2: Professional Communication Skills 🔹Module (5): Verbal Communication Etiquette This focuses on choosing appropriate words and speaking in a clear and professional manner. 🔹Module (6): Non-Verbal Communication Etiquette This covers body language and its importance in conveying messages effectively. 🔹Module (7): Effective Listening Skills Explores how to listen attentively and better understand others. 🔹Module (8): Dealing with Colleagues and Clients Explains methods for dealing respectfully and professionally with different parties. 🗓️ Day Three: Workplace Etiquette 🔹Module (9): Meeting Etiquette Focuses on the rules for attending and managing meetings professionally. 🔹Module (10): Conflict Management Professionally Addresses how to handle conflicts tactfully and effectively. 🔹Module (11): Teamwork Explores collaborative and teamwork behaviors within a team. 🔹Module (12): Respecting Cultural Diversity Explains the importance of respecting cultural differences in the workplace. 🗓️ Day Four: Formal and Digital Etiquette 🔹Module (13): Formal Correspondence Etiquette Focuses on writing professional emails and letters in a professional manner. 🔹Module (14): Telephone Etiquette This module covers the rules for telephone communication in the workplace. 🔹Module (15): Virtual Meeting Etiquette This module reviews professional conduct during online meetings. 🔹Module (16): Social Media Etiquette This module explains how to use digital platforms in a way that reflects a positive professional image. 🗓️ Day Five: Professionalism and Personal Development 🔹Module (17): Time Management and Professional Discipline This module focuses on punctuality and professional time management. 🔹Module (18): Building a Professional Image (Personal Branding) This module covers how to develop a professional identity and enhance personal reputation. 🔹Module (19): Emotional Intelligence at Work This module explores the importance of managing emotions and interacting with others consciously. 🔹Module (20): Developing a Behavioral Development Plan This module concludes with the development of a practical plan to improve professional behavior for each participant. |
Course Outcomes
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By the end of the course, participants will be able to: · Applying professional work etiquette · Improving communication and interpersonal skills · Building a positive professional image · Handling various situations tactfully and professionally · Managing conflicts effectively · Adhering to professional conduct in the workplace · Developing their personal and professional skills |